Escalation matrix and grievance redressal.

Escalation matrix

Step 1 — Raise it with the research analyst

Write to kavikambarajanra@gmail.com, call +91 95665 04221 during working hours, or post your complaint to 2B, Sundareswarar Koil Street, East Tambaram, Kancheepuram, Tamil Nadu – 600059. Please include your registered name, contact details, the plan you subscribe to, and a clear description of the issue with any supporting documents.

Every complaint is acknowledged on receipt and recorded in the complaints register. You can expect a substantive reply within 21 days.

Step 2 — Escalate to SEBI through SCORES

If you are not satisfied with the response, or do not receive one within 21 days, lodge the complaint on SEBI's SCORES platform at scores.sebi.gov.in. Complaints against research analysts are routed through the Research Analyst Administration and Supervision Body. You may also write to SEBI at SEBI Bhavan II, Bandra Kurla Complex, Bandra (E), Mumbai 400 051.

Step 3 — Online dispute resolution

If the dispute remains unresolved after the internal and SCORES routes have been exhausted, you may initiate conciliation or arbitration through SEBI's Online Dispute Resolution portal at smartodr.in, established under SEBI's master circular on online resolution of disputes in the Indian securities market.

Complaints record

The monthly disclosure of complaints received, resolved and pending is published on the Complaints Board page, in the format prescribed by SEBI.